![]() Also in some cases they dont even respond to your contractor who has to contact them on your behalf. From a consumer standpoint go there or someone that is more public oriented. Same pricing if not lower, great showroom with more selection, 6 month no hassle returns with no stocking fees, and they even return partials such as 1-2 tiles if you have them. I went to the Tile shop down the street and my goodness was it a different experience. They rather cut deals with large retail companies like home depot and sell to them. You can feel the vibe when you walk in, they dont like dealing with customers. Morale of the story is if you have a problem you are screwed. Funny since the public is buying all their material. Told me they really dont deal with the public anyways and to talk to my contractor. MSI is wholesale not retail which is what i was told after my contractor said to go up to MSI and dispute the restocking fee since the tile was so different. If you dont take apart the entire pallet when picking up and your contractor gets the tile to the site where he is working you will be out money as the customer. You get slammed with a 25% restocking fee and they refuse to work with you on any issues nor respond to emails, texts, calls at that point. Once you take delivery at that point even if the tile or slabs look different it wont matter. Buyer beware! The showroom samples and the samples they give you to take home can be 50% more in variance and color compared to what you are viewing. I figured this was the case since the sale associates wouldnt email the contractor the link to pay after he called many times for them to do so and thats during the easy time when you are spending the money. I will warn you once they have your money and If you have an issue they do not care at all from that point. You pay through your contractor or a credit card pay link provided to you. You place your order which they are backordered with everything and dont keep anything in stock. Not much help besides telling me walk around and pick what you like. We have locations in Austin, San Antonio and Houston, but we proudly serve the entire Texas building industry. The showroom staff member who I could give their name but wont was about as helpful as a fast food worker asking if i would like fries with my meal. We also offer a wide range of materials including tile, wood, granite, quartz and marble along with our fabrication and installation services. I had gone to this store since my contractor had advised this is the place he gets all his tile and slabs through. I noticed this company has high ratings but will share my story. If you are looking for an experienced and courteous Farmers Branch, TX Flooring company, Tile Expo Granite is the right choice.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |